Shipping & Tracking
- It is completely complimentary for all purchases exceeding $75. Add items to your cart and benefit from complimentary shipping.
We'll send you an email with the order's tracking details as soon as your package is shipped. You can track your order by clicking the 'View your order' link.
All products are shipped directly from our warehouses across the West and East Coasts.
We solely ship items within the United States.
Our processing time is 1 business day. Afterward, we transfer the orders to our shipping partners, who will deliver your package based on your location and the fastest available shipping option.
Once your order is processed, it typically arrives within 2 to 3 business days. You'll receive an email with tracking information as soon as your order is ready. Please note that it may take 24 to 48 hours for the tracking number to become active.
For any further details about your package, feel free to reach out to our customer support team at contact@smartkidsplanet.com.
When you order multiple products, they may be shipped from different warehouses based on availability and the fastest delivery options. If a particular toy is on backorder due to high demand, we may send your items in separate shipments to ensure the available products reach you as soon as possible.
Returns and exchanges
We strive to ensure our customers are completely satisfied with both our products and services. If for any reason you're not happy, we'll make it right—no questions asked.
To start our simple and hassle-free return process, please email us at Contact@SmartKidsPlanet.com and request a return. Make sure you include your order number.
If you request a cancellation before your order is shipped, we’ll process it and issue a full refund. However, if your order has already been shipped, you'll need to follow our returns process.
If you request to exchange an item, simply fill out this form or contact us via email
